I am facing problem since October 2009 regarding HDFC Credit Card payment issue. I write to HDFC bank so many times but they didn’t tell us how can HDFC ERGO knows the unsend credit card number. Now HDFC goons thretening me every days.
I am Praful Kumar. customer of HDFC bank, Credit card Numer: 4346781004817755 (Old Credit Card Number)
used HDFC Credit Card, I blocked over mentioned card in July 2009. I made all pending payment in july 2009 itself.
I re-apply for the new card in September 2009 last week. Still I didn’t get the Credit Card but HDFC is sending me Credit Card bill since November 2009 (In august 2009 bill due amount was zero but after two months latter they sends fresh deduction bill but credit Card was not sent to me). I mailed many times to HDFC customer service but I never get any positive response. They told HDFC Ergo premium is activated on that card. If I didn’t get the credit card yet then how can they activated this service? HDFC bank never answered.
They leaked my personal information to other service provider which is unethical.
I REPLIED TO HDFC BY MAIL DATED: Tuesday, Nov 3 2009 1:26PM
"Hi Prerna,
Still I didn’t get credit card! and I receive another bill!
I strictly told tale-caller to deduct amount after when I receive HDFC credit card, All conversation were recorded on my mobile and if you want than I will send to you.
I am not going to pay any amount without receiving Credit card (because Its your responsibility, I didn’t hold card so why I pay.) and after receiving credit card you may deduct ERGO policy amount and i will surly pay.
Thanks.
Warm Regards.
Praful Kumar."
I REPLY BACK TO HDFC BY MAIL DATED: 27/11/2009:
"Hi Christy,Thanks for your reply.
I am paying due amount in next week but before pay I want credit card number and expiry date with pin, so i can register this card with my net banking account.
And do me a favor, stop all auto debit from this so called credit card, I am really frustrated with HDFC credit card ( so many calls per day regarding due payment). hence further I don’t want any HDFC Credit Card (Please cancel credit card those are issued on my name.). I will pay HDFC Ergo premium by cheque ( and I would also pay HDFC, if any cancellation fee of credit card is required?). and if again premium amount would debited from this/any HDFC Credit Card (Which is issued on my name and still I didn’t get that card) it would be HDFC banks responsibly.
thanks and Warm Regards.
Praful Kumar."
I REPLY BACK TO HDFC BY MAIL DATED: Jan, 2010.
I send many mails regarding credit card issues to customer services mail id of HDFC bank and after our many conversation I was ready to pay the due amount (after layoff finance charges and late fee: as customer service told).
But during this period and still now a person is calling regularly basis and ordered me to pay full amount otherwise they will take action, he also threatened me to block my all accounts in India. His name is "Mr. Ajay Gupta". I don’t know who he is? I told him that I want to know how can my personnel information including CREDIT CARD Number was leaked, I am in the process to pay Bank, but he told last Wednesday (18th Nov 2009) "Pay today or your all account will be blocked, you are not able to withdraw any amount in any bank" blah blah….
BLOCK CREDIT CARD ISSUED ON MY NAME. ALL CREDIT CARD!! OK I am also going to close my HDFC BANK account!! OK!
By today (30 th November 2009) I am not able to pay any liabilities, any liabilities means any liabilities, any amount ok. if it is debited from any credit card issued on my name (PRAFUL KUMAR, Mobile Name: 9987339333, date of birth: 29 January 1980).
HDFC ERGO Premium will not be debited from any of my credit card if they want premium amount then they can only collect the full amount/partial amount in cheque or cash method, but this amount would not be debited from HDFC CREDIT CARD in any case.
But now I am not going to pay a single penny to HDFC bank for Credit Card and also register a complain in Consumer forum against HDFC Credit card.. and if MR GUPTA misbehave me again then I will file a criminal case against MR. GUPTA.
Also my charges against HDFC Credit Card is:
1). When I didn’t get credit card then why they sends payment bill, and before reaching to the authorized person how can they debited amount.
2). How HDFC ERGO know the newly issued credit card number and my phone number. where as I didn’t get the credit card yet.
3). leaking users personnel details of HDFC customers to other agency/ department.
4). Mental harassment by hdfc credit card and there goons (Mr. Gupta).
STILL I AM WAITING FOR THE REPLY, BUT HDFC BANK DIDN’T SAID ANYTHING ON THE ABOVE ISSUE!
By:
Praful Kumar.
HDFC Credit Card Holder.
Also you can ready my complain in consumer forum:
URL:: http://www.consumercomplaints.in/complaints/hdfc-credit-card-c399899.html
Credit Card not received but banks sends bill every month.
Sir,
I am Praful Kumar. customer of HDFC bank, Credit card Numer: 4346781004817755 (Old Credit Card Number)
used HDFC Credit Card, I blocked over mentioned card in July 2009. I made all pending payment in july 2009 itself.
I re-apply for the new card in September 2009 last week. Still I didn’t get the Credit Card but HDFC is sending me Credit Card bill since November 2009 (In august 2009 bill due amount was zero but after two months latter they sends fresh deduction bill but credit Card was not sent to me). I mailed many times to HDFC customer service but I never get any positive response. They told HDFC Ergo premium is activated on that card. If I didn’t get the credit card yet then how can they activated this service? HDFC bank never answered.
They leaked my personal information to other service provider which is unethical.
I am complaining since November 2009 but HDFC didn’t said that how can HDFC Ergo knows my Credit Card Number which is still undelivered to me.
